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Privacy Policy

Last updated: October 2025

1. Introduction

Smith’s Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website:
https://smiths-services-notts.co.uk

Our contact details are:
📍 Smith’s Services, Nottinghamshire, UK
📧 Click here to email us

2. Information We Collect

We only collect personal data that you provide directly via our website contact form, which may include:

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Postcode

  • Your message or enquiry details

We do not collect payment details, analytics data, or any other information automatically beyond essential system logs.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiry or service request.

  • To provide quotes or arrange call-outs for services.

  • To maintain a record of communication for administrative or legal purposes.

We do not use your personal information for marketing or share it with advertisers.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you voluntarily submit your information through the contact form.

  • Legitimate interests – for handling customer enquiries and managing our operations.

  • Legal obligations – to comply with UK laws or regulatory requirements.

5. Data Sharing

We do not sell, rent, or exchange your data.
Your data may be shared only with:

  • Trusted third-party service providers (such as website hosting or email services) who assist us in managing communications.

All partners are required to maintain strict data protection and confidentiality standards.

6. Data Retention

We retain your contact form submissions and correspondence for as long as necessary to respond to your enquiry — typically no longer than 12 months, unless required by law.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated: https://ico.org.uk

You can exercise these rights by contacting us via our <a href=”mailto:info@smiths-services-notts.co.uk”>email link</a> above.

8. Security

We implement reasonable technical and organisational measures to safeguard your personal data against unauthorised access or loss.
However, please note that no online system is completely secure.

9. External Links

Our website may contain links to external websites. We are not responsible for their content, security, or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will appear on this page with a new “Last updated” date.